Clear answers about our tours, meeting points, cancellations and what to expect.
All our tours are private unless clearly stated otherwise.You will not be mixed with other groups. This allows us to adapt the pace, depth and tone of the experience to you.
Tours are available in Spanish and English.French is available upon request, depending on availability.
Most walking tours last between 2.5 and 3 hours.Day trips outside Madrid (Toledo, Segovia, El Escorial) usually last between 5 and 8 hours depending on the itinerary.
Yes. We design tailor-made experiences for families, couples, companies and small groups.Just send us a message with your dates and interests.
You can book directly through our website or contact us via email or WhatsApp for custom requests.
Full payment is required to confirm the booking.For custom or high-value tours, partial payment options may be available upon request.
Yes, modifications are possible depending on availability.We recommend contacting us as soon as possible if you need changes.
Free cancellation up to 48 hours before the tour.Cancellations made less than 48 hours before the tour are non-refundable.
Tours operate in rain or shine.Madrid has over 300 sunny days per year, but in case of rain we adapt the route when possible.
The meeting point is specified in your confirmation email.Most tours start in central Madrid, near easily recognizable landmarks.
Hotel pick-up is available for private tours within central Madrid upon request.
It depends on the tour.If tickets are required (Royal Palace, Prado Museum, etc.), this will be clearly specified in the tour description.
Yes. We adapt the storytelling and pace for families with children.
Many routes are accessible, but Madrid has uneven pavements and some slopes.Please contact us in advance so we can recommend the most suitable option.
Most tours involve moderate walking.We take breaks when needed and adjust the rhythm to the group.
Yes. We offer private day trips to Toledo, Segovia and El Escorial, among other destinations.
Transportation can be arranged upon request (private vehicle or train), depending on the experience selected.
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